Lediga jobb Sinch Operator Software AB i Kalmar

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Support Account Manager

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Are you interested in joining one of the world's leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans!
We are looking for a Support Account Manager that will ensure our most valuable and strategic clients receive maximum value from Sinch's products and services.
The essence of the role
The Support Account Manager will be responsible for ensuring our most valuable and strategic clients receive industry leading customer experience and technical service quality.
This will be done through managing support tickets, working closely with our clients and cross functional teams the role provides dedicated technical support and service delivery management for key clients who are assigned to them. To be successful in this role you need to be a customer-oriented person who enjoy helping clients with various support issues.
The role is a mix of customer support and account management with technical solutions.
As our new Support Account Manager you will:
Maintain positive and proactive relationships with customers
Conduct problem management and proactive service quality improvements
Individually be responsible for establishing, defining and refining end to end delivery on services, incidents and requests for assigned clients
Work closely with Client related issues, answer calls and support clients for all technical issues and requests
Monitor and support the core Sinch messaging platform
Provide day-to-day support for customer escalations and incident tickets.
Troubleshoot problems with and help reconfigure the messaging platform as needed to ensure the good service quality
Meet or exceed customer SLAs, KPI's and customer satisfaction metrics

Who are you?
To strive and be successful in this role you need to have several years of experience in similar roles within the telecom industry. It is meritious if you have worked in a global environment before. We are looking for a person who is customer oriented with great client management skills. It's great if you have a similar role today in a telecom company focusing on messaging and want to take on a new challenge, for the right person there may be room for growth and advancements within the organization.
To be a good match for the position you need:
At least 3+ years of experience in a similar role
Experience and knowledge in the telecom industry
Power user level of the Linux operating system, good understanding of Unix text parsing/manipulation tool and willing to learn technology.
Exposure to Perl/Bash scripting abilities and experience with web-based protocols and general Linux-based TCP/IP networking (ifconfig, netstat, tcpdump, etc.).
Experience working in a fast paced, high-level collaborative environment and promoting a teamwork mentality

Big plus!
You'll stand out from the crowd if you have previous experience in the mobile industry or telephone services and having a keen interest in mobile communications (A2P SMS, MMS, OTT, IoT) and REST API. Visa mindre

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Managed Service Engineer

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We are Sinch. With presence in more than 60 countries, we're a growing global organization that helps outstanding companies engage with customers on their mobile phones. And whether you know us or not, you've used our tech. We reach every phone on earth, with over 147 billion conversations every year.
The Essence of the Role
In this position, you will be working in a DevOps team responsible for delivering the Sentinel solution & services. The position requires the right blend of technical depth, experience, leadership and process awareness to handle the day-to-day responsibilities.
The Sentinel Solution is based on an A2P traffic emulator and analyzer running on a wide number of Mobile Network Operators. The server part is Java based running in AWS and the network probes are running on Android OS.
DevOps Team consists of Developers and Operations Engineers handling development, operations & maintenance of the end to end solution.
Main responsibilities
Daily Operation & Maintenance of the Solution.
Contribute to the CI/CD pipeline.
Ensure high availability and service within agreed SLAs.
Ability to engage internal and external customers, develop relationships, and tackle problems.
Provide input for process improvements.

Normal working hours are weekdays, but the role includes that you are available outside normal office hours in case of major emergencies on systems where your expertise is required.
To excel in the role, it is important that the candidates have a business mind and see the benefits of business for both the company and its customers.
We require:
Strong analytical skills.
At least 4 years of experience from technical roles within the Telecom / IT industry.
Fluency in written and spoken English.
Scripting capabilities.

We believe:
That you have following personal and professional characteristics:
Takes initiative and makes carefully considered decisions.
Technical- and solution oriented.
Comfortable and experienced in multitasking.
Well-organized.
Comfortable and positive towards working in a constantly evolving world.

A recognized ability to excel and go above and beyond.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. You will ideally be based in our Kalmar office. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!
Are you ready? Join us on our journey!
In this role you report to Sentinel Manager. Visa mindre

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