Lediga jobb Sinch Sweden AB i Kalmar

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Product Operations Specialist

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers r... Visa mer
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We’re looking for two Product Operations Specialist to help turn intricate backend setups into simple, reliable solutions for our customers. In this role, you’ll manage a range of markets within our global products used by thousands of clients daily, with a focus on routing and cost optimization; dream big and make it happen and carry implementation from concept to reality with instant impact. You’ll balance strategic thinking with attention to detail while collaborating with stakeholders across our dynamic, fast-moving industry to deliver the best possible service to our clients.
You’ll be part of a global team of Product Operations working closely with sales and support teams. While you’ll have high autonomy, collaboration and knowledge sharing is central for our success.
This is a hybrid role, open to be based in Stockholm or Kalmar, Sweden, and reports to Head of Routing and Compliance – EU.
Manage product documentation, packaging, and pricing.
Create and analyze business cases for new opportunities.
Build and maintain strong relationships and drive negotiations with Sinch's partners.
Adapt Sinch's offering to local market regulations and customs.
Implement product and routing changes and proactively manage capacity.
Support technical departments with product-related questions and changes.

REQUIREMENTS
Degree in engineering, product management or similar academic area, or relevant work experience from a tech company.
2-5 years of experience in production operations, wholesale, presales, roaming or operator products.
Experience at a mobile operator or aggregator with enterprise A2P SMS messaging.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we’re not supporting relocation or visa sponsorship for this role at this time.
Applicants must be legally authorized to work in Spain or Sweden (for example, by holding Spanish, Swedish, or EU/EEA citizenship, or a valid local work permit).
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

TOC Engineer

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers re... Visa mer
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We are looking for a TOC Engineer to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues.
Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
Acting as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
Monitor internal alerts for our platforms, networks, and overall traffic quality to ensure quality and stability is maintained.
Document and track alerts and incidents for future improvements.
Using insights from resolved incidents to drive ongoing system improvements and optimization.
Collaborate with internal teams to ensure smooth resolution of issues.
Provide technical support for suppliers and operators.
Block fraud, phishing, and AIT traffic.

In this role you will play a critical part in coordinating teams and overseeing the stability of Sinch core services. This plays an essential role in helping the company protect revenue and margins by minimizing operational disruptions.
This position provides exposure to a wide range of situations across different teams within the company, offering significant learning and growth opportunities, and positioning you as a valuable candidate for future roles across the organization.
Based in Kalmar, Sweden this role offers the opportunity to work in a diverse office environment alongside multiple technical teams. You will have this as your base when collaborating with colleagues across multiple regions around the globe.
REQUIREMENTS
Must-have:
Bachelor's degree in computer science, Information Systems, or experience in related fields.
Curious mindset with a strong passion for learning and continuous improvement.
Proven ability to collaborate and communicate effectively with internal as well as external teams and stakeholders, taking ownership of issues, and demonstrating accountability.
Solid understanding of the TCP/IP protocol suite.
Willingness to work in 24/7 shift rotation.

Preferred:
Hands-on experience with incident management and platform monitoring.
Background in telecom or relevant fields.
Understanding mobile communications standards like GSM and 4G.
Familiarity with UNIX and Linux systems.
Knowledge of the SS7 protocol suite and SIGTRAN.
Database knowledge.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.
Be able to work from the office in Kalmar.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Technical Account Management Team Lead, Global Senders

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your... Visa mer
ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
As the Team Lead for Global Senders, you will provide leadership and operational oversight for a team of 2 Technical Account Managers responsible for delivering exceptional white-glove support to top-tier enterprise clients. You will play a critical role in managing the team's performance, driving customer satisfaction, and ensuring the successful resolution of technical issues. Reporting directly to the Global Head of Technical Account Management, you will collaborate closely with stakeholders across regions to align support strategies with company goals and client expectations.
This position is ideal for a results-driven individual with strong leadership and customer relationship skills, who is adept at managing complex technical support operations in a dynamic, fast-paced environment.
The role requires a minimum 5-7 years of experience and working directly with large clients and in a similar field is preferable. The Team Lead will perform a variety of tasks, work with a wider virtual team and be successful in ensuring the CX remains high. A self starter requiring the minimum of supervision is expected, as well as a candidate used to working in a fast paced, fast changing environment. Working as part of the customer facing team to deliver a best in class service, driving a high level of customer satisfaction and being at the heart of this.
Key responsibilities include:
Team Leadership: Provide daily leadership and support to the Global Senders team, fostering a culture of collaboration, accountability, and continuous improvement.
Performance Management: Set and track performance metrics for the team, ensuring key operational and customer satisfaction targets are met or exceeded.
Client Escalation Management: Act as the primary point of contact for critical customer escalations within the Global Senders portfolio, coordinating timely and effective resolutions in close partnership with technical and operational teams.
Stakeholder Collaboration: Work cross-functionally with service operations, product, engineering, and global support teams to ensure alignment on customer priorities and service level agreements.
Operational Excellence: Develop and implement processes to streamline support workflows, enhance service delivery, and optimize resource allocation within the team.
Reporting & Analysis: Provide regular reporting on team performance, customer satisfaction, and service delivery KPIs to the Global Head of Technical Account Management.
Professional Development: Mentor and coach team members, fostering their career growth and ensuring they have the tools, knowledge, and training to succeed.
Continuous Improvement: Identify and act upon opportunities to improve the support experience for clients and internal stakeholders, driving initiatives to enhance service quality and efficiency.

REQUIREMENTS
Experience: Minimum of 5-7 years of experience in customer support, technical account management, or a related role, with at least 2-3 years in a leadership capacity.
Industry Knowledge: Strong understanding of the CPaaS, cloud communications, or enterprise software industries is preferred.
Technical Aptitude: Experience working with complex technical issues and managing support for enterprise clients, with the ability to guide a technical team through problem-solving processes.
Leadership Skills: Proven experience in managing and developing high-performing teams, with a track record of driving operational excellence and customer satisfaction.
Communication: Excellent verbal and written communication skills, with the ability to effectively interact with senior management, clients, and technical teams.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to navigate complex technical environments and deliver effective solutions to customer issues.
Customer Focus: A customer-centric mindset with a passion for delivering an exceptional client experience.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Customer Support Manager

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers re... Visa mer
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
This is a great opportunity to grow as a people leader while making a visible impact across Sinch.
As the team manager of 24/7 Customer Support Messaging in the EMEA region, you’ll ensure high quality support for Sinch Enterprise customers, meeting agreed objectives and KPIs (Key Performance Indicators), identifying and addressing improvements, and collaborate with other departments to deliver excellent service. You’ll lead your team to meet their OKR (Objectives and Key Results) goals and other (for example HR, IT and security) required processes and procedures, while fostering a positive team culture.
Drive departments objectives and KPIs by setting clear expectations, leading by example, and having a good understanding of the current activities and situation.
Recruit, onboard, and develop team members through coaching, training, and performance guidance.
Define objectives, identify and evaluate trends and options, choose a course of action, and assess outcomes.
Maintain service quality by enforcing customer service standards, analyzing, and resolving issues, and recommending system improvements.
Identify and resolve obstacles that affect the team’s ability to process tickets accurately and conclusively in appropriate timescales.
Ensure a safe, secure, and legally compliant work environment.
Act as a cultural role model by mentoring, sharing knowledge, demonstrating accountability, and communicating effectively across teams and with customers.

Day-to-day tasks may comprise:
Schedule and manage 24x7 work roster and preparing to follow-the-sun model in 2026.
Organize and approve team holiday schedules, especially during summer.
Conduct 1:1 and team meetings to support performance and alignment.
Carry out employee reviews and appraisals according to Sinch guidelines.
Track, report, and share KPIs with team and management.
Attending internal QBRs (Quarterly Business Reviews) for relevant products.

REQUIREMENTS
Bachelor's degree in Computer Science, Engineering, or a related field.
Hands-on experience with incident management and platform monitoring.
Proficiency with service ticketing systems such as Zendesk or Atlassian Jira Service Management.
Understanding of TCP/IP protocols and UNIX/Linux systems.
Background in telecoms and wireless communication.
Knowledge of mobile communication standards (GSM, 4G) and SS7/SIGTRAN protocols.
Basic skills.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold Swedish or EU/EEA citizenship.
Have a valid Swedish work permit.

OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.
No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Product Operations Specialist

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers r... Visa mer
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We’re looking for two Product Operations Specialist to help turn intricate backend setups into simple, reliable solutions for our customers. In this role, you’ll manage a range of markets within our global products used by thousands of clients daily, with a focus on routing and cost optimization; dream big and make it happen and carry implementation from concept to reality with instant impact. You’ll balance strategic thinking with attention to detail while collaborating with stakeholders across our dynamic, fast-moving industry to deliver the best possible service to our clients.
You’ll be part of a global team of Product Operations working closely with sales and support teams. While you’ll have high autonomy, collaboration and knowledge sharing is central for our success.
This is a hybrid role, open to be based in Stockholm or Kalmar, Sweden, and reports to Head of Routing and Compliance – EU.
Manage product documentation, packaging, and pricing.
Create and analyze business cases for new opportunities.
Build and maintain strong relationships and drive negotiations with Sinch's partners.
Adapt Sinch's offering to local market regulations and customs.
Implement product and routing changes and proactively manage capacity.
Support technical departments with product-related questions and changes.

REQUIREMENTS
Degree in engineering, product management or similar academic area, or relevant work experience from a tech company.
2-5 years of experience in production operations, wholesale, presales, roaming or operator products.
Experience at a mobile operator or aggregator with enterprise A2P SMS messaging.

Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we’re not supporting relocation or visa sponsorship for this role at this time.
Applicants must be legally authorized to work in Spain or Sweden (for example, by holding Spanish, Swedish, or EU/EEA citizenship, or a valid local work permit).
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Support Engineer

Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running. The suppo... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that’s the kind of customers you will support in this role.
Forget all about L1, L2 and L3 support - in our team we share all the incoming tickets regardless of the complexity! Our customers have high demands on our support and knowledge. You can be sure that you always will be challenged. You won't have to be explaining the easiest solution to a customer not understanding the basics of things - in this position you would deep dive into complex technical issues, and you will be sharing your solutions with engineers on the client’s end.
As our Support Engineer you will:
Provide qualified support via email to operators and enterprises worldwide.
Integrate and maintain customers and suppliers to the Sinch technical platform.
Monitor traffic trends and the production environment
Documenting processes.
Deep level troubleshoot on both software and network layers.
Support colleagues and the sales team before, during and after customer integration.
Work directly with customers in different technical errands and giving advice during meetings.

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a “can-do”- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
Prior experience with hands-on work with customers.
Understanding of the TCP/IP protocol suite.

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role.
Basic knowledge of UNIX and Linux systems.
Background in telecoms and wireless communication.
Previous knowledge of the mobile communications standards such as GSM and 4G.
Understanding of the SS7 protocol suite and SIGTRAN.
Basic knowledge of .

About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Associate Support Engineer

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers re... Visa mer
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We are looking for an Associate Support Engineer to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management support, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues.
Forget about L1, L2 and L3 support - in our team, we share the full workload regardless of complexity! We handle queries from all corners of the world, and naturally, we operate 24/7 to ensure incidents are resolved quickly to minimize business disruption.
Collaborate with internal teams to ensure smooth resolution of issues.
Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
Acting as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
Monitor internal alerts and ensure incidents are managed and escalated as needed.
Document and track alerts and incidents for future improvements.
Using insights from resolved incidents to drive ongoing system improvements and optimization.

REQUIREMENTS
Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!
This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you'll need a curious mindset and a passion for learning. A "can-do" attitude will help you turn obstacles into opportunities and keep you moving forward.
Onsite role in Kalmar, Sweden.
Willingness to work in 24/7 shift rotation.
Bachelor's degree in Computer Science, Information Systems, or experience in related field.

Big plus!
To stand out from the crowd, you have:
Hands-on experience with incident management and platform monitoring.
Understanding of the TCP/IP protocol suite.
Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
Knowledge with UNIX and Linux systems.
Background in telecoms and wireless communication.
Understanding of mobile communications standards like GSM and 4G.
Knowledge of the SS7 protocol suite and SIGTRAN.
Basic skills.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.
No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Associate Support Engineer

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers re... Visa mer
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We are looking for an Associate Support Engineer to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management support, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues.
Forget about L1, L2 and L3 support - in our team, we share the full workload regardless of complexity! We handle queries from all corners of the world, and naturally, we operate 24/7 to ensure incidents are resolved quickly to minimize business disruption.
Collaborate with internal teams to ensure smooth resolution of issues.
Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
Acting as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
Monitor internal alerts and ensure incidents are managed and escalated as needed.
Document and track alerts and incidents for future improvements.
Using insights from resolved incidents to drive ongoing system improvements and optimization.

REQUIREMENTS
Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!
This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you'll need a curious mindset and a passion for learning. A "can-do" attitude will help you turn obstacles into opportunities and keep you moving forward.
Onsite role in Kalmar, Sweden.
Willingness to work in 24/7 shift rotation.
Bachelor's degree in Computer Science, Information Systems, or experience in related field.

Big plus!
To stand out from the crowd, you have:
Hands-on experience with incident management and platform monitoring.
Understanding of the TCP/IP protocol suite.
Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
Knowledge with UNIX and Linux systems.
Background in telecoms and wireless communication.
Understanding of mobile communications standards like GSM and 4G.
Knowledge of the SS7 protocol suite and SIGTRAN.
Basic skills.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.
No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Associate Support Engineer

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers re... Visa mer
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We are looking for an Associate Support Engineer to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management support, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues.
Forget about L1, L2 and L3 support - in our team, we share the full workload regardless of complexity! We handle queries from all corners of the world, and naturally, we operate 24/7 to ensure incidents are resolved quickly to minimize business disruption.
Collaborate with internal teams to ensure smooth resolution of issues.
Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
Acting as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
Monitor internal alerts and ensure incidents are managed and escalated as needed.
Document and track alerts and incidents for future improvements.
Using insights from resolved incidents to drive ongoing system improvements and optimization.

REQUIREMENTS
Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!
This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward.
Onsite role in Kalmar, Sweden.
Willingness to work in 24/7 shift rotation.
Bachelor’s degree in Computer Science, Information Systems, or experience in related field.

Big plus!
To stand out from the crowd, you have:
Hands-on experience with incident management and platform monitoring.
Understanding of the TCP/IP protocol suite.
Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
Knowledge with UNIX and Linux systems.
Background in telecoms and wireless communication.
Understanding of mobile communications standards like GSM and 4G.
Knowledge of the SS7 protocol suite and SIGTRAN.
Basic skills.

Our corporate language is English, please submit your application in English.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.
No matter who you are, we hope you find an exciting path forward - hopefully with us! Visa mindre

Support Account Manager

Are you interested in joining one of the world's leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Support Account Manager that will ensure our most valuable and strategic clients receive maximum value from Sinch's products and services. The essence of the role The Suppor... Visa mer
Are you interested in joining one of the world's leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans!
We are looking for a Support Account Manager that will ensure our most valuable and strategic clients receive maximum value from Sinch's products and services.
The essence of the role
The Support Account Manager will be responsible for ensuring our most valuable and strategic clients receive industry leading customer experience and technical service quality.
This will be done through managing support tickets, working closely with our clients and cross functional teams the role provides dedicated technical support and service delivery management for key clients who are assigned to them. To be successful in this role, you need to be a customer-oriented person who enjoy helping clients with various support issues.
The role is a mix of customer support and account management with technical solutions.
As our new Support Account Manager, you will:
Maintain positive and proactive relationships with customers.
Conduct problem management and proactive service quality improvements.
Individually be responsible for establishing, defining and refining end to end delivery on services, incidents and requests for assigned clients.
Work closely with Client related issues, answer calls and support clients for all technical issues and requests.
Monitor and support the core Sinch messaging platform.
Provide day-to-day support for customer escalations and incident tickets.
Troubleshoot problems with and help reconfigure the messaging platform as needed to ensure the good service quality.
Meet or exceed customer SLAs, KPI's and customer satisfaction metrics.

Who are you?
To strive and be successful in this role you need to have several years of experience in similar roles within the telecom industry. It is meritorious if you have worked in a global environment before. We are looking for a person who is customer oriented with great client management skills. It's great if you have a similar role today in a telecom company focusing on messaging and want to take on a new challenge, for the right person there may be room for growth and advancements within the organization.
To be a good match for the position you need:
At least 3+ years of experience in a similar role.
Experience and knowledge in the telecom industry.
Power user level of the Linux operating system, good understanding of Unix text parsing/manipulation tool and willing to learn technology.
Exposure to Perl/Bash scripting abilities and experience with web-based protocols and general Linux-based TCP/IP networking (ifconfig, netstat, tcpdump, etc.).
Experience working in a fast paced, high-level collaborative environment and promoting a teamwork mentality.

Big plus!
You'll stand out from the crowd if you have previous experience in the mobile industry or telephone services and having a keen interest in mobile communications (A2P SMS, MMS, OTT, IoT) and REST API. Visa mindre

Senior Support Account Manager

Are you interested in joining one of the world's leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Senior Support Account Manager that will ensure our most valuable and strategic clients receive maximum value from Sinch's products and services. The essence of the role The... Visa mer
Are you interested in joining one of the world's leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans!
We are looking for a Senior Support Account Manager that will ensure our most valuable and strategic clients receive maximum value from Sinch's products and services.
The essence of the role
The Senior Support Account Manager will be responsible for ensuring our most valuable and strategic clients receive industry leading customer experience and technical service quality.
This will be done through managing support tickets, working closely with our clients and cross functional teams the role provides dedicated technical support and service delivery management for key clients who are assigned to them. To be successful in this role, you need to be a customer-oriented person who enjoy helping clients with various support issues.
The role is a mix of customer support and account management with technical solutions.
As our new Senior Support Account Manager, you will:
Maintain positive and proactive relationships with customers.
Conduct problem management and proactive service quality improvements.
Individually be responsible for establishing, defining and refining end to end delivery on services, incidents and requests for assigned clients.
Work closely with Client related issues, answer calls and support clients for all technical issues and requests.
Monitor and support the core Sinch messaging platform.
Provide day-to-day support for customer escalations and incident tickets.
Troubleshoot problems with and help reconfigure the messaging platform as needed to ensure the good service quality.
Meet or exceed customer SLAs, KPI's and customer satisfaction metrics.

Who are you?
To strive and be successful in this role you need to have several years of experience in similar roles within the telecom industry. It is meritorious if you have worked in a global environment before. We are looking for a person who is customer oriented with great client management skills. It's great if you have a similar role today in a telecom company focusing on messaging and want to take on a new challenge, for the right person there may be room for growth and advancements within the organization.
To be a good match for the position you need:
At least 3+ years of experience in a similar role.
Experience and knowledge in the telecom industry.
Power user level of the Linux operating system, good understanding of Unix text parsing/manipulation tool and willing to learn technology.
Exposure to Perl/Bash scripting abilities and experience with web-based protocols and general Linux-based TCP/IP networking (ifconfig, netstat, tcpdump, etc.).
Experience working in a fast paced, high-level collaborative environment and promoting a teamwork mentality.

Big plus!
You'll stand out from the crowd if you have previous experience in the mobile industry or telephone services and having a keen interest in mobile communications (A2P SMS, MMS, OTT, IoT) and REST API. Visa mindre

Managed Service Engineer

We are Sinch. With presence in more than 60 countries, we’re a growing global organization that helps outstanding companies engage with customers on their mobile phones. And whether you know us or not, you’ve used our tech. We reach every phone on earth, with over 147 billion conversations every year. The Essence of the Role In this position, you will be working in a DevOps team responsible for delivering the Sentinel solution & services. The position requ... Visa mer
We are Sinch. With presence in more than 60 countries, we’re a growing global organization that helps outstanding companies engage with customers on their mobile phones. And whether you know us or not, you’ve used our tech. We reach every phone on earth, with over 147 billion conversations every year.
The Essence of the Role
In this position, you will be working in a DevOps team responsible for delivering the Sentinel solution & services. The position requires the right blend of technical depth, experience, leadership and process awareness to handle the day-to-day responsibilities.
The Sentinel Solution is based on an A2P traffic emulator and analyzer running on a wide number of Mobile Network Operators. The server part is Java based running in AWS and the network probes are running on Android OS.
DevOps Team consists of Developers and Operations Engineers handling development, operations & maintenance of the end to end solution.
Main responsibilities
Daily Operation & Maintenance of the Solution.
Contribute to the CI/CD pipeline.
Ensure high availability and service within agreed SLAs.
Ability to engage internal and external customers, develop relationships, and tackle problems.
Provide input for process improvements.

Normal working hours are weekdays, but the role includes that you are available outside normal office hours in case of major emergencies on systems where your expertise are required.
To excel in the role, it is important that the candidates have a business mind and see the benefits of business for both the company and its customers.
We require:
Strong analytical skills.
At least 4 years of experience from technical roles within the Telecom / IT industry.
Fluency in written and spoken English.
Scripting capabilities.

We believe:
That you have following personal and professional characteristics:
Takes initiative and makes carefully considered decisions.
Technical- and solution oriented.
Comfortable and experienced in multitasking.
Well-organized.
Comfortable and positive towards working in a constantly evolving world.

A recognized ability to excel and go above and beyond.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. You will ideally be based in our Kalmar office. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!
Are you ready? Join us on our journey!
In this role you report to Sentinel Manager Visa mindre

Support Engineer

Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running. The suppo... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that's the kind of customers you will support in this role.
Forget all about L1, L2 and L3 support - in our team we share all the incoming tickets regardless of the complexity! Our customers have high demands on our support and knowledge. You can be sure that you always will be challenged. You won't have to be explaining the easiest solution to a customer not understanding the basics of things - in this position you would deep dive into complex technical issues, and you will be sharing your solutions with engineers on the client's end.
As our Support Engineer you will:
Provide qualified support via email to operators and enterprises worldwide
Integrate and maintain customers and suppliers to the Sinch technical platform
Monitor traffic trends and the production environment
Documenting processes
Deep level troubleshoot on both software and network layers
Support colleagues and the sales team before, during and after customer integration
Work directly with customers in different technical errands and giving advice during meetings

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a "can-do"- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
Prior experience with hands-on work with customers
Understanding of the TCP/IP protocol suite

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Basic knowledge of UNIX and Linux systems
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of



About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Support Engineer

Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running. The suppo... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that's the kind of customers you will support in this role.
Forget all about L1, L2 and L3 support - in our team we share all the incoming tickets regardless of the complexity! Our customers have high demands on our support and knowledge. You can be sure that you always will be challenged. You won't have to be explaining the easiest solution to a customer not understanding the basics of things - in this position you would deep dive into complex technical issues, and you will be sharing your solutions with engineers on the client's end.
As our Support Engineer you will:
Provide qualified support via email to operators and enterprises worldwide
Integrate and maintain customers and suppliers to the Sinch technical platform
Monitor traffic trends and the production environment
Documenting processes
Deep level troubleshoot on both software and network layers
Support colleagues and the sales team before, during and after customer integration
Work directly with customers in different technical errands and giving advice during meetings

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a "can-do"- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
Prior experience with hands-on work with customers
Understanding of the TCP/IP protocol suite

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Basic knowledge of UNIX and Linux systems
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of



About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Software Developer - Sentinel

Ansök    Jan 4    Sinch Sweden AB    Mjukvaruutvecklare
We are Sinch. With presence in more than 60 countries, we’re a growing global organization that helps amazing companies engage with customers on their mobile phones. And whether you know us or not, you’ve used our tech. We reach every phone on earth, with over 147 billion conversations every year. This is a chance for you to dream even bigger than ever. And because we believe that equal opportunities are key to our success, no matter who you are, you’ll be... Visa mer
We are Sinch. With presence in more than 60 countries, we’re a growing global organization that helps amazing companies engage with customers on their mobile phones. And whether you know us or not, you’ve used our tech. We reach every phone on earth, with over 147 billion conversations every year.
This is a chance for you to dream even bigger than ever. And because we believe that equal opportunities are key to our success, no matter who you are, you’ll be able to explore career options, face fascinating challenges, and build your skills alongside amazing experts. Join our team as Software Developer! You will ideally be based in our Kalmar office.
In this position, you will be working in a DevOps team responsible?for?developing and deliver Sentinel solution. The position requires the right blend of technical depth, experience, leadership and process awareness to handle the day-to-day responsibilities of the solution.The Sentinel Solution is based on A2P traffic emulator and analyzer running on Mobile Operator Networks. Server part is Java based and network probes are running on Android OS.
The team consists of Developers and Operations Engineers handling development, operations & maintenance of the end to end solution.
Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.
Main responsibilities
You will work in direct contact with the product side to describe and implement the solutions for their needs and requirements
Responsible for the delivery and quality of the coding framework
Break down epics from the product owners into stories and tasks and then decide how to implement it in the best possible way
Independently take requirements in the form of user stories and writing well documented, tested, robust, stable and scalable software code
Develop and execute Unit tests and Integration tests and participate and contribute in Team’s backlog analysis and estimating effort and complexity for items in backlog
Contribute to the CI/CD pipeline
Ensure high availability and service within agreed SLAs
Ability to engage internal and external customers, develop relationships, and solve problems
Provide input for process improvements

Normal working hours are weekdays, but the role includes that you are available outside normal office hours in case of major emergencies on systems where your expertise are required.
To succeed in this role, we see that you have:
Strong analytical skills
At least 4 years of experience from Java software development
Experience in My, Spring, React, gRPC and Rest, Spring boot applications, Pearl
Experience in AWS, Docker or Kubernetes
Fluency in written and spoken English

It is a big plus if you have worked with Frontend development!
Who are you?
We believe that you have following personal and professional characteristics:
Takes initiative and makes carefully considered decisions
Technical- and solution oriented
Comfortable and experienced in multitasking
Well-organized
A positive attitude
Comfortable and positive towards working in an ever-changing world
A recognized ability to excel and exceed expectations.

To excel in the role, it is important that the you have a business mind and see the benefits of business for both the company and its customers.
Are you ready? Join us on our journey!
Being you at Sinch
We're a worldwide group of people, committed to diversity. We are working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your life at Sinch
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you will be reaching for the opportunities that match where you want to take your career. It is closer than you think.
It is time to chase the answers, chase the challenges and chase the dream!
About the recruitment process
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Support Engineer

Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running. The suppo... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that’s the kind of customers you will support in this role.
Forget all about L1, L2 and L3 support - in our team we share all the incoming tickets regardless of the complexity! Our customers have high demands on our support and knowledge. You can be sure that you always will be challenged. You won't have to be explaining the easiest solution to a customer not understanding the basics of things - in this position you would deep dive into complex technical issues, and you will be sharing your solutions with engineers on the client’s end.
As our Support Engineer you will:
Provide qualified support via email to operators and enterprises worldwide
Integrate and maintain customers and suppliers to the Sinch technical platform
Monitor traffic trends and the production environment
Documenting processes
Deep level troubleshoot on both software and network layers
Support colleagues and the sales team before, during and after customer integration
Work directly with customers in different technical errands and giving advice during meetings

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a “can-do”- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
Prior experience with hands-on work with customers
Understanding of the TCP/IP protocol suite

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Basic knowledge of UNIX and Linux systems
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of



About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Cloud Infrastructure Engineer

Ansök    Mar 16    Sinch Sweden AB    Drifttekniker, data
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? We are looking for a Cloud Infrastructure Engineer that will help ensure that?our?products run effectively?so that our ... Visa mer
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less?
We are looking for a Cloud Infrastructure Engineer that will help ensure that?our?products run effectively?so that our clients can receive maximum value from Sinch’s?products and services. We are working in a multi-cloud environment based on AWS and Azure.
The essence of the role
Sinch is looking for a Cloud Infrastructure Engineer to strengthen our Public Cloud Infrastructure team within Messaging. Our mission is to develop, automate, maintain and operate our cloud infrastructure. We operate in an environment with ever-changing business requirements. We work together with our development and support teams to ensure a continuous high-quality delivery of our services.
Our mission is to maintain and meet the infrastructure requirements within the Enterprise and Messaging division. As a member of the team, you will maintain and develop our cloud infrastructure in AWS and Azure. It is the team’s responsibility to make sure that we have an updated, secure, cost effective and reliable infrastructure.
At the core, you will be working hands-on with AWS and Azure operations and align with other stakeholders within and outside the team. You will be involved in and drive improvements in our multi-cloud environment. You will be an important part of a team responsible for making sure that we design environments that align with best practices, business requirements, high availability, security and customer interest. You will be a key player in delivering world-class services to our customers.
During an ordinary work week, you will work with Kubernetes clusters and deployments, Linux based virtual servers, database clusters, infrastructure as code and tools for automation.
As our new Cloud Infrastructure Engineer, you will be responsible for:
Troubleshooting
Monitor performance and scaling
Automation and scripting
24/7 on call (on a rotating schedule), being responsible for acting on and coordinating incidents
Handling the Messaging platform from an infrastructure and operational perspective
Setting up infrastructure as code together with the engineering teams
Driving and contributing to?architectural discussions and decisions
Configuration and deployment

Who are you?
As our new Cloud Infrastructure Engineer, you will be working in a highly collaborative environment. Information is freely shared between members, and you are as eager to learn as you are to teach. This means that you enjoy working in a cooperative and cross-functional environment, and that you are generous in providing support and sharing knowledge with your colleagues.
You have a general understanding of infrastructure and especially AWS and Azure. You understand and can talk to engineers and developers. Your responsibilities and the complexity of assignments will depend on your experience and future ambitions.
You need to enjoy working with operations and making sure everything is running as it is supposed to. We do not expect you to work with full-scale coding, however, you find it exciting to automate in order to be proactive. As you probably already know, stability and accessibility have never been more important.
In order to contribute to this role, we believe you:
Have experience with AWS and/or Azure
Have experience with Linux Administration
Have experience with Kubernetes and/or Docker
Are passionate about infrastructure as code, automation and/or configuration management
Enjoy helping people and trying to understand their problems
Are fluent in English

It’s a big plus!
You’ll stand out from the crowd if you have:
Experience with monitoring tools such as Prometheus?and Grafana
Experience in using and developing Flux, Terraform and/or Puppet
Broad knowledge on Microsoft Azure

Do you want to work in a multi-cloud environment and help adapt it to our ever-changing business requirements?
Join us on our journey!
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods.?We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process,?pre-employment testing?is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.?We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Support Engineer

Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running. The suppo... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that’s the kind of customers you will support in this role.
Forget all about L1, L2 and L3 support - in our team we share all the incoming tickets regardless of the complexity! Our customers have high demands on our support and knowledge. You can be sure that you always will be challenged. You won't have to be explaining the easiest solution to a customer not understanding the basics of things - in this position you would deep dive into complex technical issues, and you will be sharing your solutions with engineers on the client’s end.
As our Support Engineer you will:
Provide qualified support via email to operators and enterprises worldwide
Integrate and maintain customers and suppliers to the Sinch technical platform
Monitor traffic trends and the production environment
Documenting processes
Deep level troubleshoot on both software and network layers
Support colleagues and the sales team before, during and after customer integration
Work directly with customers in different technical errands and giving advice during meetings

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a “can-do”- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
Prior experience with hands-on work with customers
Understanding of the TCP/IP protocol suite

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Basic knowledge of UNIX and Linux systems
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of



About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Senior DevOps Engineer

We develop a cloud communication platform that’s already used by 8 out of 10 leading tech giants in the US, with over 145 billion transactions every year. A platform which can reach virtually every mobile phone on the planet in seconds or less? Are you keen on working with modern cloud native technologies like Docker and Kubernetes? We are looking to add a DevOps Engineer to join our team in Malmö with a possibility to work remotely for the role. The Essen... Visa mer
We develop a cloud communication platform that’s already used by 8 out of 10 leading tech giants in the US, with over 145 billion transactions every year. A platform which can reach virtually every mobile phone on the planet in seconds or less? Are you keen on working with modern cloud native technologies like Docker and Kubernetes? We are looking to add a DevOps Engineer to join our team in Malmö with a possibility to work remotely for the role.
The Essence of the role
In the role as a DevOps Engineer at Sinch you will work in a set of teams, in total they are about 10-15 people and together they build and maintain our infrastructure, develop the delivery pipeline and monitoring capabilities as well as the various tools we use to operate our technical platform. You will work in an agile environment with a strong focus on automation, reliability and continuous improvement. This role involves a lot of responsibility in designing and taking our technical platform to the next level.
As our new DevOps Engineer you will:
Define and implement modern containerization and cloud solutions
Developing and improving our CI/CD pipelines
Work close to the developers and operations in designing systems that are secure and highly scalable with fast deliveries to production
Working with all teams to ensure that our services are always up and running smoothly
Make the lives of our developers easier!

Who are you?
For this role we imagine that you have a few years of previous experience within SRE or DevOps. As a person, you have a proactive and quality-oriented mindset, are eager to learn and have a strong drive to constantly improve things. You enjoy working in a cooperative and cross-functional environment and are generous in providing support and sharing knowledge with your colleagues.
In order to contribute in this role we believe you are good at:
Optimizing existing systems for scalability and building large-scale infrastructure
Containerization (Docker, Kubernetes, AWS EKS) and cloud platforms (AWS)
Building and improving CI/CD pipelines in Gitlab
Infrastructure as Code with tools such as Terraform, Ansible, Puppet
Linux and networks

To be successful in this role you need to be:
Structured - Better with the correct result than to make it fast
Establish relationships - You need to create and maintain good relations and you need to be able to communicate with other team members
Analytical - You need to find the correct solutions based on your current information
Are you ready? Join us on our journey!
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Team Manager Support

Ansök    Nov 10    Sinch Sweden AB    Driftledare, IT
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Team Manager Support to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a Team Manager Support engineer to help us make sure we are up and r... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Team Manager Support to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a Team Manager Support engineer to help us make sure we are up and running.
Managing a part of the 24/7 support team and seeking a good balance between efficiency and quality. Aside from technical hands-on work, working with improvements for the support group, planning the schedule, perform training and follow up on the teams goals and performance.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that’s the kind of customers you will support in this role.
As our Team Manager Support you will:
Lead and plan daily work in the support team.
Evolve the team in both knowledge and efficiency.
Work hands-on with customer and supplier problems.
Insight into ongoing problems as well as taking responsibility for escalated issues.
Feed information, improvement areas and overall status to the support 24/7 manager.
Aid with training sessions on needed areas.
Plan the scheduling and managing resources.
Be responsible for onboarding and offboarding of team colleagues.
Help with annual salary review for team members.
Involved in performance talks and goal settings.
Monitor projects for engineers in the team.
Motivates the team and resolves any ongoing conflicts.
Involved in Quality control.

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a “can-do”- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
2+ years of work experience in relevant field.
Personal drive and a good people's person.
Experienced support engineer with a natural ability to shoulder complex situations.
Ability to keep multiple tasks active at once.
Good educational skills.
Proven documentation and process-oriented work.

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Basic knowledge of UNIX and Linux systems
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of

About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Software Developer

Ansök    Aug 9    Sinch Sweden AB    Mjukvaruutvecklare
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with 145 billion API transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? Do scale and complexity excite you? Look no further! The essence of the role As a member of a dedicated engineering tea... Visa mer
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with 145 billion API transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? Do scale and complexity excite you? Look no further!
The essence of the role
As a member of a dedicated engineering team you will play an important part in building the next generation BSS system for the company. You will work in direct contact with the product side to describe and implement the solutions for their needs and requirements. With a flat structure, agile methodologies and high pace you will play an important role in the engineering team to help Sinch serve many of our top Fortune-500 customers. In this role, you will get a chance to work with Microservices and cloud native technologies like Kubernetes, GRPC etc.
Each team is responsible for the delivery and quality of their code. We break down epics we get from the product owners into stories and tasks and then decide ourselves how we implement this in the best possible way. You will get a chance to collaborate with other teams, both with our local as well as global offices.
As our Software Developer you will:
Independently taking requirements in the form of user stories and writing well documented, tested, robust, stable and scalable software code.
Develop and execute Unit tests and Integration tests and participate and contribute in Team’s backlog analysis and estimating effort and complexity for items in backlog.

You will be based in our Kalmar office – a 100% tech office with 60 people with great energy and spirit. Our team is divided in smaller sub-teams of four people in each team – specializing in different areas. This means you will have more say and influence on the direction of the team and more ownership. We are a quite unique company in Kalmar – a product company with a global presence!
Who are you?
In order to contribute in this role we see that you have:
Minimum 2 years of work experience in backend development.

Big plus!
You’ll stand out from the crowd if you have:
Experience in Java, ,Spring boot, React, Rest.
Knowledge of DevOps.
Experience working with Kanban, GRPC.

Are you ready? Join us on our journey!
Join us on our journey! We will review applications continuously so submit your resume in English, as soon as possible.
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Support Engineer

Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running. The suppo... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that’s the kind of customers you will support in this role.
Forget all about L1, L2 and L3 support - in our team we share all the incoming tickets regardless of the complexity! Our customers have high demands on our support and knowledge. You can be sure that you always will be challenged. You won't have to be explaining the easiest solution to a customer not understanding the basics of things - in this position you would deep dive into complex technical issues, and you will be sharing your solutions with engineers on the client’s end.
As our Support Engineer you will:
Provide qualified support via email to operators and enterprises worldwide
Integrate and maintain customers and suppliers to the Sinch technical platform
Monitor traffic trends and the production environment
Documenting processes
Deep level troubleshoot on both software and network layers
Support colleagues and the sales team before, during and after customer integration
Work directly with customers in different technical errands and giving advice during meetings

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a “can-do”- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
Prior experience with hands-on work with customers
Understanding of the TCP/IP protocol suite

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Basic knowledge of UNIX and Linux systems
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of



About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Support Engineer

Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running. The suppo... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that’s the kind of customers you will support in this role.
Forget all about L1, L2 and L3 support - in our team we share all the incoming tickets regardless of the complexity! Our customers have high demands on our support and knowledge. You can be sure that you always will be challenged. You won't have to be explaining the easiest solution to a customer not understanding the basics of things - in this position you would deep dive into complex technical issues, and you will be sharing your solutions with engineers on the client’s end.
As our Support Engineer you will:
Provide qualified support via email to operators and enterprises worldwide
Integrate and maintain customers and suppliers to the Sinch technical platform
Monitor traffic trends and the production environment
Documenting processes
Deep level troubleshoot on both software and network layers
Support colleagues and the sales team before, during and after customer integration
Work directly with customers in different technical errands and giving advice during meetings

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a “can-do”- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
Prior experience with hands-on work with customers
Understanding of the TCP/IP protocol suite

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Basic knowledge of UNIX and Linux systems
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of



About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Support Engineer

Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar! The essence of the role Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running. The suppo... Visa mer
Thirsty for never-ending knowledge and being a part of a team supporting some of the biggest companies in the world? We are looking for a Support Engineer to come and join our team in Kalmar!
The essence of the role
Our leading communications platform enables businesses to reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video and we need a support engineer to help us make sure we are up and running.
The support team serves customers who use our products. We receive queries from all corners of the world and naturally we operate 24/7 to meet the needs of our customers. Think about the technical experts in some of the biggest tech companies in the world – that’s the kind of customers you will support in this role.
Forget all about L1, L2 and L3 support - in our team we share all the incoming tickets regardless of the complexity! Our customers have high demands on our support and knowledge. You can be sure that you always will be challenged. You won't have to be explaining the easiest solution to a customer not understanding the basics of things - in this position you would deep dive into complex technical issues, and you will be sharing your solutions with engineers on the client’s end.
As our Support Engineer you will:
Provide qualified support via email to operators and enterprises worldwide
Integrate and maintain customers and suppliers to the Sinch technical platform
Monitor traffic trends and the production environment
Documenting processes
Deep level troubleshoot on both software and network layers
Support colleagues and the sales team before, during and after customer integration
Work directly with customers in different technical errands and giving advice during meetings

Who are you?
This is a challenging role with a steep learning curve. In order to be successful in this position, you have to be curious and always want to learn new things! You need to have a “can-do”- attitude and see problems more as challenges.
Sinch is a tech company through and through and good ideas are listened to and often executed - we want you to feel part of the bigger picture!
In order to be successful in this role you have:
Prior experience with hands-on work with customers
Understanding of the TCP/IP protocol suite

Big plus!
To stand out from the crowd you could have:
A degree in Computer Science or other relevant to the role
Basic knowledge of UNIX and Linux systems
Background in telecoms and wireless communication
Previous knowledge of the mobile communications standards such as GSM and 4G
Understanding of the SS7 protocol suite and SIGTRAN
Basic knowledge of



About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Software Developer

Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 200 billion API transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? Do scale and complexity excite you? Look no further! The essence of the role As a member of a dedicated engineerin... Visa mer
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 200 billion API transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? Do scale and complexity excite you? Look no further!
The essence of the role
As a member of a dedicated engineering team you will play an important part in building the next generation BSS system for the company. You will work in direct contact with the product side to describe and implement the solutions for their needs and requirements. With a flat structure, agile methodologies and high pace you will play an important role in the engineering team to help Sinch serve many of our top Fortune-500 customers. In this role, you will get a chance to work with Microservices and cloud native technologies like Kubernetes, GRPC etc.
Each team is responsible for the delivery and quality of their code. We break down epics we get from the product owners into stories and tasks and then decide ourselves how we implement this in the best possible way. You will get a chance to collaborate with other teams, both with our local as well as global offices.
As our Software Developer you will:
Independently taking requirements in the form of user stories and writing well documented, tested, robust, stable and scalable software code.
Develop and execute Unit tests and Integration tests and participate and contribute in Team’s backlog analysis and estimating effort and complexity for items in backlog.

You will be based in our Kalmar office – a 100% tech office with 60 people with great energy and spirit. Our team is divided in smaller sub-teams of four people in each team – specializing in different areas. This means you will have more say and influence on the direction of the team and more ownership. We are a quite unique company in Kalmar – a product company with a global presence!
Who are you?
In order to contribute in this role we see that you have:
Minimum 2 years of work experience in backend development.

Big plus!
You’ll stand out from the crowd if you have:
Experience in Java, ,Spring boot, React, Rest.
Knowledge of DevOps.
Experience working with Kanban, GRPC.

Are you ready? Join us on our journey!
Join us on our journey! We will review applications continuously so submit your resume in English, as soon as possible.
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Managed Services Engineer - Sentinel

Ansök    Apr 22    Sinch Sweden AB    Drifttekniker, data
Would you like to deliver the Sentinel solution & services cloud communication platform with some of the best people in the industry? Do you want to work with a platform which can reach virtually every mobile phone on the planet in seconds or less? Does scale and complexity excite you? The essence of the role In this position, you will be working in a DevOps team responsible for delivering Sentinel solution & services. The position requires the right blend... Visa mer
Would you like to deliver the Sentinel solution & services cloud communication platform with some of the best people in the industry? Do you want to work with a platform which can reach virtually every mobile phone on the planet in seconds or less? Does scale and complexity excite you?
The essence of the role
In this position, you will be working in a DevOps team responsible for delivering Sentinel solution & services. The position requires the right blend of technical depth, experience and process awareness to handle the day-to-day responsibilities of the solution. The Sentinel Solution is based on A2P traffic emulator and analyser running on Mobile Operator Networks. Server part is Java based and network probes are running on Android OS. DevOps Team consists of Developers and Operations Engineers handling development, operations & maintenance of the end to end solution.
As our new Managed Services Engineer your responsibility will:
Daily Operation & Maintenance of the Solution
Contribute to the CI/CD pipeline
Ensure high availability and service within agreed SLAs
Ability to engage internal and external customers, develop relationships, and solve problems
Provide input for process improvements

Normal working hours are weekdays, but the role includes that you are available outside normal office hours in case of major emergencies on systems where your expertise are required.
Who are you?
To excel in the role we believe you have a broad technical understanding and interest and a passion for coding as well as a business mindset. You are well organized and able to handle multiple tasks and priorities. You have strong analytical skills and can be independent while making carefully considered decisions. Sounds like you? If you also have a positive attitude and are comfortable in an ever-changing world it just might be a great fit!
In order to contribute in this role you have:
At least 4 years of experience from technical roles within the Telecom / IT industry
Fluency in written and spoken English
Scripting capabilities



Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. You will ideally be based in our Kalmar office. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!


Are you ready? Join us on our journey!
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Senior Technical Lead, Public Cloud Infrastructure

We are looking for an Operations Engineer to strengthen our IT Infrastructure team based in Kalmar and Atlanta. Our mission is to maintain and meet the requirements changes in our Enterprise division. You will maintain and develop our AWS, virtual and on-premise infrastructure in general. We are on an exciting journey towards cloud and we need you with strong DevOps interest and passion for AWS on board with us! Who are you? In order to contribute to thi... Visa mer
We are looking for an Operations Engineer to strengthen our IT Infrastructure team based in Kalmar and Atlanta. Our mission is to maintain and meet the requirements changes in our Enterprise division. You will maintain and develop our AWS, virtual and on-premise infrastructure in general. We are on an exciting journey towards cloud and we need you with strong DevOps interest and passion for AWS on board with us!

Who are you?
In order to contribute to this role you have:
5 years relevant work experience
Some years’ experience from Linux System administration
General IT infrastructure knowledge with dev mindset. Knowledge of infrastucture but be comfortable with automation, version control and continuous deployment practices.
Passion for Infra as code and coding skills to match it. E. g. scripting languages.
Experience with Amazon Web Services

Big plus!
You’ll stand out from the crowd if you have:
Configuration management saltstack, ansible or puppet
AWS experience and/or certification
Terraform
Continuous delivery Visa mindre

Service Operations Engineer

Ansök    Jul 26    Sinch Sweden AB    Drifttekniker, data
Are you interested in joining one of Sweden’s most leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Service Operations Engineer that will ensure our team has the support required for clients to receive maximum value from Sinch’s products and services. The essence of th... Visa mer
Are you interested in joining one of Sweden’s most leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Service Operations Engineer that will ensure our team has the support required for clients to receive maximum value from Sinch’s products and services.


The essence of the role
Our leading communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.
As part of the Service Operations team you will be apart of account configurations, implementing and maintaining the Sinch messaging platform and other supporting systems. In addition, it will involve monitoring of the Sinch production platform and provide technical assistance to other teams at Sinch.
As our new Service Operations Engineer you will be responsible for:
Implementation & maintenance of Sinch messaging and application platform.
Application deployment, troubleshooting and administration.
Management of Sinch’s platform & carrier connections.
Working on analysis/design and deployment of project related tasks that include carrier mandates / client connections or internal Sinch processes.
Managing and leading tasks within the team.
Documenting processes and training new employees in different teams that deal with Sinch applications.
Handling emergency outages.
Fault Management.
Ensure quality of service to internal and external stakeholders as well as maintaining relationships throughout the company.
Collaborating with other cross functional groups on projects and in problem solving.
Build and maintain lab, staging and production environments.
3rd line escalation path for Sinch messaging and application platform issues.

Who are you?
Degree in IT, engineering or similar academic area, or relevant work experience from tech-company.
5+ years experience in an enterprise operational role.
Experience in application monitoring.
Experience using trouble ticketing systems.
Good understanding of TCP/IP, networking, client/server applications, SMPP, SMTP, HTTP, TLS, SSH, and database management systems.
Basic understanding of Java run time environments.
Linux System experience.
Previous experience from the SMS industry is desired.

Big plus!
You’ll stand out from the crowd if you have:
Exposure to CRM systems
Perl and Shell Scripting
Experience from working with customer support.

Join us on our journey!
Getting hired at Sinch is more than being a creative and dynamic individual with a solid track record. It’s about fit. Is your drive aimed at the same direction as ours? Does your interpersonal savvy and high-performance DNA match ours? Finding an experienced and detailed candidate who can juggle a variety of exciting tasks will thrive in this environment. Strong skills coupled with professional and personable charisma is important in this highly creative and energetic environment, which is why the candidate who thrives in a fun environment while holding themselves and their teammates accountable will find a warm and welcome reception at Sinch like nowhere else!
Tell us why you are the right fit for the Service Operations Engineer role at Sinch. We are excited to hear from you and look forward to reviewing your application and resume! Visa mindre

Software Developer

As a member of a dedicated engineering team you will play an important part in building the next generation BSS system for the company. You will work in direct contact with the product side to describe and implement the solutions for their needs and requirements. With a flat structure, agile methodologies and high pace you will play an important role in the engineering team to help Sinch serve many of our top Fortune-500 customers. In this role, you will g... Visa mer
As a member of a dedicated engineering team you will play an important part in building the next generation BSS system for the company. You will work in direct contact with the product side to describe and implement the solutions for their needs and requirements. With a flat structure, agile methodologies and high pace you will play an important role in the engineering team to help Sinch serve many of our top Fortune-500 customers. In this role, you will get a chance to work with Microservices and cloud native technologies like Kubernetes, GRPC etc.
Each team is responsible for the delivery and quality of their code. We break down epics we get from the product owners into stories and tasks and then decide ourselves how we implement this in the best possible way. You will get a chance to collaborate with other teams, both with our local as well as global offices.
As our Senior Software Developer you will:
Independently taking requirements in the form of user stories and writing well documented, tested, robust, stable and scalable software code.
Develop and execute Unit tests and Integration tests and participate and contribute in Team’s backlog analysis and estimating effort and complexity for items in backlog.

You will be based in our Kalmar office – a 100% tech office with 60 people with great energy and spirit. Our team is divided in smaller sub-teams of four people in each team – specializing in different areas. This means you will have more say and influence on the direction of the team and more ownership. We are a quite unique company in Kalmar – a product company with a global presence!
Who are you?
In order to contribute in this role we see that you have:
Minimum 2 years of work experience in backend development.

Big plus!
You’ll stand out from the crowd if you have:
Experience in Java, ,Spring boot, React, Rest.
Knowledge of DevOps.
Experience working with Kanban, GRPC.

Are you ready? Join us on our journey!
Join us on our journey! We will review applications continuously so submit your resume in English, as soon as possible.
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Infrastructure Systems Engineer working with Cloud

Ansök    Feb 3    Sinch Sweden AB    Infrastrukturarkitekt
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? We are looking for an Infrastructure Systems Engineer that will help ensure that?our?products run effectively?so that o... Visa mer
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less?
We are looking for an Infrastructure Systems Engineer that will help ensure that?our?products run effectively?so that our clients can receive maximum value from Sinch’s?products and services.
The essence of the role
Sinch is looking for an Infrastructure Systems Engineer to strengthen our Cloud Infrastructure team in Messaging. Our mission is to develop, automate, maintain and operate our cloud infrastructure and adapt to ever-changing business requirements, assist our development and support teams while focusing on continuous delivery of service.
Our mission is to maintain and meet the requirement changes in our Enterprise division. You will maintain and develop our AWS and virtual infrastructure in general. We have also made the decision to add Azure, so this is a great time to join if you are keen to work with Azure as well. We make sure we have an updated, secure and reliable infrastructure.
You will be involved in and drive improvements in our scaling multi-cloud environment and make sure that we design environments that align with best practices, business requirements, high availability, security and customer interest. At the core, you will be hands-on with AWS and Azure and align with other stakeholders within and outside the team. You will be a key player in delivering world-class services to our customers.
Today the team handles virtual servers, database-clusters and Kubernetes clusters for both our production and internal platforms.
We are on an exciting journey towards multi-cloud and we need you with strong DevOps interest and passion for AWS and Azure on board with us!
As our new Cloud Infrastructure Engineer you will be responsible for:
Handling the Messaging platform from an infrastructure and operational perspective
Setting up infrastructure as code together with the engineering teams
Driving and contributing to?architectural discussions and decisions
Configuration and deployment
Troubleshooting
Monitor performance and scaling
Automation and scripting
24/7 on call (on a rotating schedule), being responsible for acting on and coordinating incidents

Who are you?
As our new Infrastructure Systems Engineer you will be working in a collaborative environment where everyone can learn from each other, and being on call you can always count on support from your colleagues. That said, you enjoy working in a cooperative and cross-functional environment and are generous in providing support and sharing knowledge with your colleagues.
You have a general understanding of infrastructure and especially AWS and Azure, and you understand and can talk to engineers and developers. Maybe you are a system administrator feeling eager to work more with cloud engineering? Your responsibility and complexity of assignments will depend on your past experience and future ambitions.
To succeed in this role, you need a developer mindset and enjoy working with operations and making sure everything is running as it is supposed to. We do not expect you to work with full-scale coding, however, you find it exciting to automate in order to be proactive - since you already know; stability and accessibility have never been as important.
In order to contribute to this role, we believe you are good at:
A minimum of 5 years of work experience in systems administration
Experience with AWS and/or Azure
Experience with Linux Administration
Experience with Kubernetes
Passion for infrastructure as code, we use Puppet and Terraform
Fluency in English

It’s a big plus!
You’ll stand out from the crowd if you have:
Experience with monitoring tools, such as Prometheus
Experience with Elasticsearch and/or Kafka
Broad knowledge on Microsoft Azure

Want to work towards multi-cloud and adapt to our ever-changing business requirements?


Join us on our journey!


About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Support Engineer

Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar! Rollen i ett nötskal Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår plattfo... Visa mer
Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar!
Rollen i ett nötskal
Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår plattform dagligen - det är vårt ansvar att se till att det fungerar tekniskt! Vi supporterar bolag från alla världens hörn och vi arbetar naturligtvis dygnet runt för att möta våra kunders behov. Föreställ dig de teknikerna i några av de största teknikföretagen i världen - det är den typ av kunder du kommer att supportera i den här rollen.
Glöm L1, L2, L3 support - i vårt team tar vi alla inkommande ärenden oberoende svårighetsgrad! Våra kunder ställer höga krav på vår support och kunskap; du kan vara säker på att du alltid kommer känna dig utmanad med något att sätta tänderna i! Glöm dagar där du försökte förklara det enklaste lösningen för en kund som inte förstår grunderna – i denna roll supporterar du från tekniker till tekniker.


I rollen som vår nya Support Engineer kommer du att:
Ge kvalificerad support via e-post till operatörer och företag över hela världen
Integrera kunder och leverantörer till Sinchs tekniska plattform
Övervaka trafiktrender och produktionsmiljö
Dokumentera processer av de olika utförda uppgifterna
Troubleshoot både mjukvara och network layers
Stötta kollegor och säljteam inför, under och efter kundintegration
Arbeta direkt med kunder i olika tekniska ärenden och ge rådgivning under möten



Detta är en utmanande roll med en utmanande inlärningskurva. För att lyckas i denna rolle måste du vara nyfiken och alltid villja lära dig nya saker! Du måste ha en "can-do" - attityd och se problem mer som utmaningar. Sinch är ett tekniskt företag rakt igenom och goda idéer lyssnar också på och genomförs ofta - du ska känna att du vill bidra till den större bilden!


För att bidra till denna roll har du:
Tidigare erfarenhet med support mot kunder
Grundläggande kunskaper om UNIX och Linux-system
Förståelse för TCP / IP protocol suite



Big Plus!
För att stå ut från mängden kan du ha:
En examen i datavetenskap eller annan utbildning relevant för rollen
Bakgrund inom telekom och trådlös kommunikation
Tidigare kunskaper inom mobilkommunikationsstandarder som GSM och 4G
Kunskap inom SS7 protocol suite och SIGTRAN
Grundläggande kunskaper inom



Redo att anta utmaningen? Skicka in din ansökan idag! Visa mindre

Managed Services Engineer - Sentinel

Ansök    Maj 17    Sinch Sweden AB    Drifttekniker, data
Would you like to deliver the Sentinel solution & services cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? Does scale and complexity excite you? The essence of the role In this position, you will... Visa mer
Would you like to deliver the Sentinel solution & services cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? Does scale and complexity excite you?
The essence of the role
In this position, you will be working in a DevOps team responsible for delivering Sentinel solution & services. The position requires the right blend of technical depth, experience and process awareness to handle the day-to-day responsibilities of the solution. The Sentinel Solution is based on A2P traffic emulator and analyser running on Mobile Operator Networks. Server part is Java based and network probes are running on Android OS. DevOps Team consists of Developers and Operations Engineers handling development, operations & maintenance of the end to end solution.
As our new Managed Services Engineer your responsibility will:
Daily Operation & Maintenance of the Solution
Contribute to the CI/CD pipeline
Ensure high availability and service within agreed SLAs
Ability to engage internal and external customers, develop relationships, and solve problems
Provide input for process improvements

Normal working hours are weekdays, but the role includes that you are available outside normal office hours in case of major emergencies on systems where your expertise are required.
Who are you?
To excel in the role we believe you have a broad technical understanding and interest and a passion for coding as well as a business mindset. You are well organized and able to handle multiple tasks and priorities. You have strong analytical skills and can be independent while making carefully considered decisions. Sounds like you? If you also have a positive attitude and are comfortable in an ever-changing world it just might be a great fit!
In order to contribute in this role you have:
At least 4 years of experience from technical roles within the Telecom / IT industry
Fluency in written and spoken English
Scripting capabilities



Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. You will ideally be based in our Kalmar office. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!


Are you ready? Join us on our journey!
About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Service Operations Engineer

Ansök    Feb 3    Sinch Sweden AB    Drifttekniker, data
Are you interested in joining one of Sweden’s most leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Service Operations Engineer that will ensure our team has the support required for clients to receive maximum value from Sinch’s products and services. The essence of th... Visa mer
Are you interested in joining one of Sweden’s most leading tech brands and be part of our journey forward? We are one of the most successful companies in the world that you have probably never heard of, according to Forbes Magazine, and we have exciting future plans! We are looking for a Service Operations Engineer that will ensure our team has the support required for clients to receive maximum value from Sinch’s products and services.


The essence of the role
Our leading communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.
As part of the Service Operations team you will be apart of account configurations, implementing and maintaining the Sinch messaging platform and other supporting systems. In addition, it will involve monitoring of the Sinch production platform and provide technical assistance to other teams at Sinch.
As our new Service Operations Engineer you will be responsible for:
Implementation & maintenance of Sinch messaging and application platform.
Application deployment, troubleshooting and administration.
Management of Sinch’s platform & carrier connections.
Working on analysis/design and deployment of project related tasks that include carrier mandates / client connections or internal Sinch processes.
Managing and leading tasks within the team.
Documenting processes and training new employees in different teams that deal with Sinch applications.
Handling emergency outages.
Fault Management.
Ensure quality of service to internal and external stakeholders as well as maintaining relationships throughout the company.
Collaborating with other cross functional groups on projects and in problem solving.
Build and maintain lab, staging and production environments.
3rd line escalation path for Sinch messaging and application platform issues.

Who are you?
Degree in IT, engineering or similar academic area, or relevant work experience from tech-company.
3+ years experience in an enterprise operational role.
Experience in application monitoring.
Experience using trouble ticketing systems.
Good understanding of TCP/IP, networking, client/server applications, SMPP, SMTP, HTTP, TLS, SSH, and database management systems.
Basic understanding of Java run time environments.
Linux System experience.
Previous experience from the SMS industry is desired.

Big plus!
You’ll stand out from the crowd if you have:
Exposure to CRM systems
Perl and Shell Scripting
Experience from working with customer support.

Join us on our journey!
Getting hired at Sinch is more than being a creative and dynamic individual with a solid track record. It’s about fit. Is your drive aimed at the same direction as ours? Does your interpersonal savvy and high-performance DNA match ours? Finding an experienced and detailed candidate who can juggle a variety of exciting tasks will thrive in this environment. Strong skills coupled with professional and personable charisma is important in this highly creative and energetic environment, which is why the candidate who thrives in a fun environment while holding themselves and their teammates accountable will find a warm and welcome reception at Sinch like nowhere else!
Tell us why you are the right fit for the Service Operations Engineer role at Sinch. We are excited to hear from you and look forward to reviewing your application and resume! Visa mindre

Support Engineer

Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar! Rollen i ett nötskal Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår platt... Visa mer
Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar!


Rollen i ett nötskal
Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår plattform dagligen - det är vårt ansvar att se till att det fungerar tekniskt! Vi supporterar bolag från alla världens hörn och vi arbetar naturligtvis dygnet runt för att möta våra kunders behov. Föreställ dig de teknikerna i några av de största teknikföretagen i världen - det är den typ av kunder du kommer att supportera i den här rollen.
Glöm L1, L2, L3 support - i vårt team tar vi alla inkommande ärenden oberoende svårighetsgrad! Våra kunder ställer höga krav på vår support och kunskap; du kan vara säker på att du alltid kommer känna dig utmanad med något att sätta tänderna i! Glöm dagar där du försökte förklara det enklaste lösningen för en kund som inte förstår grunderna – i denna roll supporterar du från tekniker till tekniker.


I rollen som vår nya Support Engineer kommer du att:
Ge kvalificerad support via e-post till operatörer och företag över hela världen
Integrera kunder och leverantörer till Sinchs tekniska plattform
Övervaka trafiktrender och produktionsmiljö
Dokumentera processer av de olika utförda uppgifterna
Troubleshoot både mjukvara och network layers
Stötta kollegor och säljteam inför, under och efter kundintegration
Arbeta direkt med kunder i olika tekniska ärenden och ge rådgivning under möten



Detta är en utmanande roll med en utmanande inlärningskurva. För att lyckas i denna rolle måste du vara nyfiken och alltid villja lära dig nya saker! Du måste ha en "can-do" - attityd och se problem mer som utmaningar. Sinch är ett tekniskt företag rakt igenom och goda idéer lyssnar också på och genomförs ofta - du ska känna att du vill bidra till den större bilden!


För att bidra till denna roll har du:
Tidigare erfarenhet med support mot kunder
Grundläggande kunskaper om UNIX och Linux-system
Förståelse för TCP / IP protocol suite



Big Plus!
För att stå ut från mängden kan du ha:
En examen i datavetenskap eller annan utbildning relevant för rollen
Bakgrund inom telekom och trådlös kommunikation
Tidigare kunskaper inom mobilkommunikationsstandarder som GSM och 4G
Kunskap inom SS7 protocol suite och SIGTRAN
Grundläggande kunskaper inom



Redo att anta utmaningen? Skicka in din ansökan idag! Visa mindre

Cloud Infrastructure Engineer

Ansök    Nov 27    Sinch Sweden AB    Infrastrukturarkitekt
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? We are looking for a Cloud Infrastructure Engineer that will help ensure that our products run effectively so that our ... Visa mer
Would you like to develop a cloud communication platform with some of the best people in the industry? Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with over 40 billion transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less?
We are looking for a Cloud Infrastructure Engineer that will help ensure that our products run effectively so that our clients can receive maximum value from Sinch’s products and services.
The essence of the role
Sinch is looking for a Cloud Infrastructure Engineer to strengthen our IT Infrastructure team in Real Time Communications (RTC). Our mission is to develop, automate, maintain and operate our cloud infrastructure and adapt to ever changing business requirements., support our development and NOC teams while focusing on continuous delivery of service.
Your main responsibility will be to take ownership of one of the RTC products from an infrastructure and operational perspective. You will have one foot in operations and one foot in the development organization and cooperate with several other stakeholders within the company. You will be involved in and drive improvements in our full-scale global AWS environment and make sure that we design environments that align with AWS best practices, business requirements, high availability, security and customer interest. At the core, you will be hands-on with AWS and align with other stakeholders within and outside the team. You will be a key player in delivering world class services to our customers.
Today the team handles physical and virtual servers, networking, database-clusters and storage solutions for both our production and internal platforms. We are well underway of migrating the remaining on-premise footprint to the cloud.
We are on an exciting journey towards cloud-only and we need you with strong DevOps interest and passion for AWS on board with us!
As our new Cloud Infrastructure Engineer you will be responsible for:
Ownership of one of the RTC products from an infrastructure and operational perspective
Setting up infrastructure as code together with the developer teams
Driving and contributing to architectural discussions and decisions
Configuration and deployment
Monitors and dashboards for your product
Troubleshooting
Analyse dashboards, and take action
Monitor performance and scaling
Automation and scripting
24/7 on call (on a rotating schedule), being responsible for acting on and coordinating incidents

Who are you?
As our new Cloud Infrastructure Engineer you will be working in a collaborative environment where everyone can learn from each other since everyone has a special expertise area, and being on call you can always count on support from your colleagues. That said, you enjoy working in a cooperative and cross-functional environment and are generous in providing support and sharing knowledge with your colleagues.
You have a general understanding of infrastructure and especially AWS, and you understand and can talk to engineers and developers. Maybe you are a developer with cloud experience wanting to work closer to operations or calling yourself DevOps feeling eager to work more with cloud engineering? Your responsibility and complexity of assignments will depend on your past experience and future ambitions.
To succeed in this role you need a developer mindset and enjoy working with operations and making sure everything is running as it is supposed to. We do not expect you to work with full scale coding, however you find it exciting to automate in order to be proactive - since you already know; stability and accessibility has never been as important.
In order to contribute in this role we believe you are good at:
AWS experience and/or certification
Knowledge of general infrastructure
Automation/coding, version control and continuous deployment practices
Containers and orchestration
Infrastructure as code (e. g. Terraform and Saltstack)
Coding skills, e.g. scripting and automation
Experience working with Linux

It’s a big plus!
You’ll stand out from the crowd if you have:
Experience with monitoring tools, such as Datadog
Have developed back end
Experience from ELK or similar log management solutions
Prior experience in SIP, WebRTC, Kamailio or Asterisk

Want to work full scale with AWS operations and adapt to our ever changing business requirements?
Join us on our journey!


About the recruitment process:
To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process. Visa mindre

Support Engineer

Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar! Rollen i ett nötskal Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår platt... Visa mer
Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar!


Rollen i ett nötskal
Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår plattform dagligen - det är vårt ansvar att se till att det fungerar tekniskt! Vi supporterar bolag från alla världens hörn och vi arbetar naturligtvis dygnet runt för att möta våra kunders behov. Föreställ dig de teknikerna i några av de största teknikföretagen i världen - det är den typ av kunder du kommer att supportera i den här rollen.
Glöm L1, L2, L3 support - i vårt team tar vi alla inkommande ärenden oberoende svårighetsgrad! Våra kunder ställer höga krav på vår support och kunskap; du kan vara säker på att du alltid kommer känna dig utmanad med något att sätta tänderna i! Glöm dagar där du försökte förklara det enklaste lösningen för en kund som inte förstår grunderna – i denna roll supporterar du från tekniker till tekniker.


I rollen som vår nya Support Engineer kommer du att:
Ge kvalificerad support via e-post till operatörer och företag över hela världen
Integrera kunder och leverantörer till Sinchs tekniska plattform
Övervaka trafiktrender och produktionsmiljö
Dokumentera processer av de olika utförda uppgifterna
Troubleshoot både mjukvara och network layers
Stötta kollegor och säljteam inför, under och efter kundintegration
Arbeta direkt med kunder i olika tekniska ärenden och ge rådgivning under möten



Detta är en utmanande roll med en utmanande inlärningskurva. För att lyckas i denna rolle måste du vara nyfiken och alltid villja lära dig nya saker! Du måste ha en "can-do" - attityd och se problem mer som utmaningar. Sinch är ett tekniskt företag rakt igenom och goda idéer lyssnar också på och genomförs ofta - du ska känna att du vill bidra till den större bilden!


För att bidra till denna roll har du:
Tidigare erfarenhet med support mot kunder
Grundläggande kunskaper om UNIX och Linux-system
Förståelse för TCP / IP protocol suite



Big Plus!
För att stå ut från mängden kan du ha:
En examen i datavetenskap eller annan utbildning relevant för rollen
Bakgrund inom telekom och trådlös kommunikation
Tidigare kunskaper inom mobilkommunikationsstandarder som GSM och 4G
Kunskap inom SS7 protocol suite och SIGTRAN
Grundläggande kunskaper inom



Redo att anta utmaningen? Skicka in din ansökan idag! Visa mindre

Support Engineer

Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar! Rollen i ett nötskal Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår platt... Visa mer
Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar!


Rollen i ett nötskal
Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår plattform dagligen - det är vårt ansvar att se till att det fungerar tekniskt! Vi supporterar bolag från alla världens hörn och vi arbetar naturligtvis dygnet runt för att möta våra kunders behov. Föreställ dig de teknikerna i några av de största teknikföretagen i världen - det är den typ av kunder du kommer att supportera i den här rollen.
Glöm L1, L2, L3 support - i vårt team tar vi alla inkommande ärenden oberoende svårighetsgrad! Våra kunder ställer höga krav på vår support och kunskap; du kan vara säker på att du alltid kommer känna dig utmanad med något att sätta tänderna i! Glöm dagar där du försökte förklara det enklaste lösningen för en kund som inte förstår grunderna – i denna roll supporterar du från tekniker till tekniker.


I rollen som vår nya Support Engineer kommer du att:
Ge kvalificerad support via e-post till operatörer och företag över hela världen
Integrera kunder och leverantörer till Sinchs tekniska plattform
Övervaka trafiktrender och produktionsmiljö
Dokumentera processer av de olika utförda uppgifterna
Troubleshoot både mjukvara och network layers
Stötta kollegor och säljteam inför, under och efter kundintegration
Arbeta direkt med kunder i olika tekniska ärenden och ge rådgivning under möten



Detta är en utmanande roll med en utmanande inlärningskurva. För att lyckas i denna rolle måste du vara nyfiken och alltid villja lära dig nya saker! Du måste ha en "can-do" - attityd och se problem mer som utmaningar. Sinch är ett tekniskt företag rakt igenom och goda idéer lyssnar också på och genomförs ofta - du ska känna att du vill bidra till den större bilden!


För att bidra till denna roll har du:
Tidigare erfarenhet med support mot kunder
Grundläggande kunskaper om UNIX och Linux-system
Förståelse för TCP / IP protocol suite



Big Plus!
För att stå ut från mängden kan du ha:
En examen i datavetenskap eller annan utbildning relevant för rollen
Bakgrund inom telekom och trådlös kommunikation
Tidigare kunskaper inom mobilkommunikationsstandarder som GSM och 4G
Kunskap inom SS7 protocol suite och SIGTRAN
Grundläggande kunskaper inom



Redo att anta utmaningen? Skicka in din ansökan idag! Visa mindre

Support Engineer

Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar! Rollen i ett nötskal Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår platt... Visa mer
Hungrig på en utmanande roll där du får vara en del av ett team som supporterar några av de största företagen i världen? Vi letar efter en Support Engineer som ska bli en del av vårt team i Kalmar!


Rollen i ett nötskal
Vår molnkommunikationsplattform gör det möjligt för företag att nå hela världens mobiltelefoner via messaging, röst och video. Vårt team supporterar företag som använder våra produkter. Flera miljoner textmeddelanden skickas från vår plattform dagligen - det är vårt ansvar att se till att det fungerar tekniskt! Vi supporterar bolag från alla världens hörn och vi arbetar naturligtvis dygnet runt för att möta våra kunders behov. Föreställ dig de teknikerna i några av de största teknikföretagen i världen - det är den typ av kunder du kommer att supportera i den här rollen.
Glöm L1, L2, L3 support - i vårt team tar vi alla inkommande ärenden oberoende svårighetsgrad! Våra kunder ställer höga krav på vår support och kunskap; du kan vara säker på att du alltid kommer känna dig utmanad med något att sätta tänderna i! Glöm dagar där du försökte förklara det enklaste lösningen för en kund som inte förstår grunderna – i denna roll supporterar du från tekniker till tekniker.


I rollen som vår nya Support Engineer kommer du att:
Ge kvalificerad support via e-post till operatörer och företag över hela världen
Integrera kunder och leverantörer till Sinchs tekniska plattform
Övervaka trafiktrender och produktionsmiljö
Dokumentera processer av de olika utförda uppgifterna
Troubleshoot både mjukvara och network layers
Stötta kollegor och säljteam inför, under och efter kundintegration
Arbeta direkt med kunder i olika tekniska ärenden och ge rådgivning under möten



Detta är en utmanande roll med en utmanande inlärningskurva. För att lyckas i denna rolle måste du vara nyfiken och alltid villja lära dig nya saker! Du måste ha en "can-do" - attityd och se problem mer som utmaningar. Sinch är ett tekniskt företag rakt igenom och goda idéer lyssnar också på och genomförs ofta - du ska känna att du vill bidra till den större bilden!


För att bidra till denna roll har du:
Tidigare erfarenhet med support mot kunder
Grundläggande kunskaper om UNIX och Linux-system
Förståelse för TCP / IP protocol suite



Big Plus!
För att stå ut från mängden kan du ha:
En examen i datavetenskap eller annan utbildning relevant för rollen
Bakgrund inom telekom och trådlös kommunikation
Tidigare kunskaper inom mobilkommunikationsstandarder som GSM och 4G
Kunskap inom SS7 protocol suite och SIGTRAN
Grundläggande kunskaper inom



Redo att anta utmaningen? Skicka in din ansökan idag! Visa mindre